Surface 3 Dock Usb Not Working

Also Issues you may have with their support. Browse our daily deals for even more savings! Free delivery and free returns on eBay Plus items!. Using the WD15 Dock w/DP, I can only get to 720 vertical on my Apple 27inch Cinema Display (1/2 resolution of native). 0, not USB 3. 0 and 4x USB 2. I connect my Surface Book to two Dell monitors using the device and they come on at the wrong resolution. We have a robust. A simple test to narrow down the issue to a USB 3. Multi Monitor Docking With Surface Pro 3 4 2017. There is also a $200/£165 Docking Station for Surface Pro 3 with a Mini DisplayPort supporting resolutions up to 3,840x2,600 pixels, five USB ports -- three USB 3. The single cable connection saves you time on connectivity so you can dedicate more of your time to what you do best. This triple-monitor docking station turns your USB 3. Both the Surface Book and Dock are running the latest firmware. Most notably, the dock can be used without a power adapter – it’s powered solely by your USB -C connection. Occasionally, when I re-dock the PC, some or all of the USB 2. Welcome to Belkin Community! I am using the MacBook Pro Late 2016 with Touch Bar 15" on the Thunderbolt 3 Express Dock connected via DP to the monitor. The $999 ($1,599, as tested) 13. I would like to use this tool with a Surface Pro 2 (Windows 8. The JUD480 USB ™ 3. The lights light up just fine but there is no connection. The monitors connected to the Surface Dock often did not light up on a reboot. The problem is that the docking station works flawless on the Pro 3 but not on the Pro 4. 0 Universal Dual Display Docking Station Support HDMI & DVI / VGA with 6 USB Ports,Quick Charging, Dual Video, Gigabit Ethernet and Audio Jack ,Display Link Certified SuperSpeed Docking with fast shipping and top-rated customer service. Anyone else notice unstable connection to USB devices? My mouse and keyboard work fine with the dock's USB ports. So in the biggest advancement since its inception, Thunderbolt 3 brings Thunderbolt to USB-C at 40Gbps, fulfilling its promise, creating one compact port that does it all. 0 port on the Surface Pro 3 is still available for use when it is docked, so in reality you’ll have a total of 6 available USB ports when your Surface is docked. Meet Surface Pro 6, Surface Laptop 2, Surface Studio 2 and Surface Headphones By Panos Panay New Surface devices, along with new innovations in Windows and Office 365, offer more performance and productivity across your whole Today we are proud to share four new Surface products with the Products built for We put our hearts…. --Check for any audio accessories that are attached to the surface that may not be connected properly. The affected device where the driver is not working, has the usb id 045Ep:07C6d, which is in a docking station (2 x display port, 2 x usb 2. Flip out the built-in kickstand on the back of Surface (any position). 0 Port⑤, and the AC Power adapter provides 24W (12V/2A) power via AC Power Jack⑥. 0 port on the machine. Both the Surface Book and Dock are running the latest firmware. This has been working for some time. I have the Eberry USB 3. I have a user using a D800 with a D/Port docking station. There are USB C docks that have both a headphone and mic in but the Surfacedock only has a headphone jack. 0 two USB 2. 1 Type-C connections, a few of the docks highlighted rely on it to connect to the host Mac instead of Thunderbolt 3. It could be as the Surfaces do not use either connector that it is trying to draw faster speeds and this is causing the drop in connection. You are eligible for a full refund if no ShippingPass-eligible orders have been placed. Plug the dock back in. The Surface is easy to connect to the dock, just drop it in and push in the sides. With two high-definition video ports, a Gigabit Ethernet port, four high-speed USB 3. It can make your room or desk look more simple and neat. The design, the quality, the reliability. Dock output with external monitor not working in Windows 10 creator update Posted on July 3, 2017 by Windows 8 rt/pro I have a laptop running Windows 10 enterprise 64bit with Anniversary, and use a dock dock station on to connect with a second monitor without any problem. [Update – This fixes Surface 3 keyboard problems as well] When you come to your Surface Pro 3 or Surface Pro 4 and the keyboard and trackpad do not work at all here is a quick fix. 0 (also known as USB 3. 0 SuperSpeed ports for external hard drives, card readers or other peripherals, and VGA and HDMI video ports to connect most projectors and HDTVs. 0 port on your Surface Pro 3 is available for. We have a Microsoft dock station at my job, all the ports are working fine except the USB ones. 0 2015 year. Surface Pro 3 Docking Station USB Ports Issue USB ports on the dock do not work. Great dock for the Surface Pro 3 with plenty of ports for all your USB devices and an external monitor (need a Mini DisplayPort to connect VGA, DVI, or HDMI monitor). Check the LED light on the power connector - does it show flashing or no light? Read more here. The ThinkPad Basic USB 3. It was named Surface_Dock_Updater_vx. mode dock connects your laptop to two monitors and a range of peripherals for high resolution performance. ICZI Microsoft Surface Hub,Surface Docking Station,with DisplayPort / HDMI / RJ45 Ethernet /2 USB3. 1 2015 year, android Marshmallow 6. Targus Universal USB 3. Check out VEnTIOn USB C Docking Station MacBook (HDMI/VGA/GIGABIT LAN/USB 3. When the USB 3. 0 host controller driver is up to date. He uses a USB 2. One running 4k, the other not. 0 to VGA and after installing the driver when I got it, works fine so far. I tested on another laptop under Windows 10, the screen works well and is recognized. I sent in my Surface 3 because it would't charge consistently. Additional features may include: VGA and DVI to HDMI and DisplayPort®. ae at best prices. The dock also provides USB charging to external devices. 0 hub and give it a shot. 0, not USB 3. It shut it down and the CD drive will not work at all. 1 Type-C connections, a few of the docks highlighted rely on it to connect to the host Mac instead of Thunderbolt 3. It is the perfect accessory for enhancing your laptop's capabilities. After the computer has restarted, check the USB device to see whether it is working. In other words, you have all the connections you need. Both the Surface Book and Dock are running the latest firmware. 0 Gen-1 ports, a USB-C port, 3. 0 ports and digital video ports for quick and easy connection to all of the workspace peripherals you use every day. It could be as the Surfaces do not use either connector that it is trying to draw faster speeds and this is causing the drop in connection. Best answer: No, the USB-C 3. • Surface Pro 3 Docking Station has three USB 3. The $999 ($1,599, as tested) 13. Sure enough, plugged it into the Surface Book and the capture device into the hub and it worked fine. Now it would be smart for Microsoft to update the Dock to include a USB-C as well as allow the Dock to be powered from the Surface for off-grid operation. Multi Monitor Docking With Surface Pro 3 4 2017. 0, Gigabit Ethernet, 3. Both the Surface Book and Dock are running the latest firmware. 0 port, a mini DisplayPort port, and a microSD card reader along with the 3. I connect my Surface Book to two Dell monitors using the device and they come on at the wrong resolution. 07/27/2017; 4 minutes to read +3; In this article. I got a replacement unit, only to discover it did the same thing. Best Docking Station For Surface Pro 6. Product Overview. Create a Dual-Monitor Workstation. Low and behold, most of my USB cables didn't work. no other USB Ethernet will PXE boot the Surface, except for official Microsoft ones You might as well give up trying, it will never ever work. For some reason my USB 3. By plugging in the magnet Surface Connect cable and everything will instantly work. I have two external monitors plugged into the Surface Dock. I would like to use this tool with a Surface Pro 2 (Windows 8. With easy dual-monitor setup, the dock is ideal for wide-scale use in office workstations. By plugging in the magnet Surface Connect cable and everything will instantly work. MS support asked me to update firmwa. Unfollow surface pro 3 docking station to stop getting updates on your eBay Feed. I just got a Surface Pro 2 so these USB 3. Let’s start with the basics. It shut it down and the CD drive will not work at all. au: Computers & Accessories. The docking station is providing power to the Surface but there is nothing when I plug anything into any of the USB ports. 0 Universal Dual 2K Docking Station is another such device that I got the opportunity to test. For parts or not. I know it's an Intel USB 3. 0 ports, as well as two USB 2. Hi, My device is Surface Pro 4 with Windows 10 (14393). I've been digging around but I have yet to find a magical switch that will make. 5 mm Audio and PD, Silver) reviews, ratings, features, specifications and more at Amazon. 0 Gen-1 ports, a USB-C port, 3. This sleek & compact design Microsoft surface pro 4 docking station 2019 instantly transforms your ultra portable surface into a desktop PC. After the computer has restarted, check the USB device to see whether it is working. The Henge Dock and the right adapter(s) does just that. The OSD takes forever…. 0 Ports, SD/Micro SD Card Reader for The 3rd-Generation Surface Pro 2014 【Upgraded Version】. I just got a Surface Pro 2 so these USB 3. 0 UEFI update to enable additional security options for Surface Pro 3 devices. Conclusion: WD15 is an ok buy. This dock was designed for Lenovo ThinkPad devices, but also works flawlessly with the Surface Pro. 0 ports and digital video ports for quick and easy connection to all of the workspace peripherals you use every day. 0 Docking Station. In this article, we troubleshoot Surface Book 2 dock issues & tell you how to problems like audio not working, updater not detecting dock, updater encountered an unexpected error, USB, Display. Even when we played two videos at once, sound remained true and did not pop or distort. Yesterday I sadly found that the 2 front USB ports are not working (the 2 back USB ports work well). Find great deals on eBay for surface pro 3 dock and surface pro 3 docking station. Surface Pro 3 Docking station issue, USB ports not working (Two different units). It features four, lightning-fast USB 3. Sometimes I'd have to do that more than once to get them to come online. to your laptop with a single USB ™ 3. I had to reinstall W2k on his machine last week and can get the mouse and keyboard working on the laptop, but when booting while connected to the D/Port, the mouse and keyboard won't work. This USB-C DisplayPort alt. MSI package, which is used to update existing installs of Surface, does not contain the Surface Ethernet Drivers. The Surface 3 docking station. It provides access to most ports missing on the device itself, adding two USB 2. 0), a Gigabit Ethernet port, an additional Mini DisplayPort (which can be used simultaneously with the port on the Surface Pro 3) and a 3. For some reason my USB 3. Obviously not ideal, but its better than trashing your dock. Recently got a couple of hte new Surface docks for the first gen Surfaces we have here at work. However, you will need an external power source with a minimum power output of 27W and 12V to charge your compatible Surface. Plug Surface into VGA-compatible displays, monitors, or. Windows Hello would fail. 0 Dock - Does not recocgnize external monitor after upgrade to Windows 8. 0 ports likewise offer 7. 0 Boomerang Docking Station enables you to add a second monitor instantly via HDMI ™ or VGA connectors. Connect up to 10 accessories to your Windows PC through a single SuperSpeed USB 3. 0), and audio input/output jacks for. Mode Docking Station with 60W Power (DOCK410USZ). 0 port on your Surface Pro 3 is available for. Check out Microsoft Docking Station for Surface 3 (not Compatible with Surface Pro 3) SC EN/XD/ES Hdwr (GJ3-00001) reviews, ratings, features, specifications and more at Amazon. 1) to support a 3 monitor work station. This morning the device decided not to recognize the mouse and keyboard, although the display is functioning w/o issue. 0 Ports, SD/Micro SD Card Reader for The 3rd-Generation Surface Pro 2014 【Upgraded Version】. Targus Universal USB 3. If the same adapter and docking station work fine with the monitor, then perhaps you have a monitor compatibility issue. All were working fine. If USB devices are not working, recognized, charging, detected in Windows 10/8/7, as they became suspended or inactive, this post will help you fix the issue. Accessory Type: 3550 Compatibility: Surface Pro 3, Surface Pro 4, Surface Book Features: Compatible With Surface Pro 3, Surface Pro 4, Surface Book, Surface Pro, and Surface Laptop 2 x Mini Display Ports, 1 x Gigabit Ethernet Port 4 USB 3. Troubleshoot docking stations for Surface Pro (original), Pro 2, Pro 3 and Surface 3. Yesterday I sadly found that the 2 front USB ports are not working (the 2 back USB ports work well). Browse our daily deals for even more savings! Free delivery and free returns on eBay Plus items!. Docking Station for Microsoft Surface Pro 3. It would be a lot easier if Surface Pro 3 Docking Station comes with 2 video outputs out of the box but that doesn’t mean you should look elsewhere for other options like those USB 3. Now none of my docking station USB ports work, and a lot of things that I plug in to. Else, if you are using a USB Type C charger only, make sure that is at least USB 2. The WiFi works fine but that has nothing to do with the docking station. 0-based DisplayLink Dock like the Plugable UD-3900 USB 3. I connect my Surface Book to two Dell monitors using the device and they come on at the wrong resolution. It offers three USB 3. Adds dual display ports (1 HDMI and 1 DVI) to enhance display’s capability. 0 to VGA and after installing the driver when I got it, works fine so far. Surface Pro 3 not charging: Solution 4 - Two Button Shutdown It's possible that your SP3 just needs a two button (or hard) shutdown. It didn't work. For a $200 USD price tag, of course. Hopefully Microsoft is paying attention. Plug in Surface Pro 3 and turn it on 1. Plus, multiple video outputs allow for up to two external screens to be connected to your notebook, so you can work on three displays at once: perfect for people who need bigger desktops for. Recently, we had a new developer come on board and I was told to set him up on a Surface; no problem since I had a SP3 sitting around that was earmarked for an upper management user who ended up not needing it. But it's time for the company to update and. This works in most cases, where the issue is originated due to a system corruption. This includes powering the applicable Surface when using the DOCK410 for USB Type-C Power Delivery or DOCK412 for USB Type-C Power Delivery Pass-Through of 12VDC @ 3A. 0 ports allow for workstation essentials like including mouse and keyboard. This has happened twice in the past week since I bought my dock, but sometimes when I start my surface after docking in, no usb device is recognized. 0 ports and two USB 2. My DisplayLink device does not work at all, or I get the message "USB device not recognized", when connecting on Windows. when I turn on, Docking station is not detected. Surface Pro 3 Docking station issue, USB ports not working (Two different units). The ultimate docking solution for Surface Pro has arrived. Find great deals on eBay for surface pro 3 dock and surface pro 3 docking station. 0 HUB not working in Windows 10 Creators Update Posted on April 17, 2017 by Windows 8 rt/pro I had used a basics USB 3. USB type-C battery packs that conform to the USB power deliver 2. Plug the dock back in. Microsoft Surface Dock Firmware Update supersedes the earlier Microsoft Surface Dock Updater tool, previously available for download as part of Surface Tools for IT. Hopefully, it was just a glitch and this simple fix solved your problem but, If the problem persists, proceed onto Solution 2. 0 Port, Gigabit Ethernet Port, Sd/microsd Slot And Pen Holder, Surfacehub at the best price and offers in Egypt at Souq. I had this issue with a Surface Pro 2. Troubleshooting wise, I have followed the steps regarding deleting references to "DisplayLink" in the Add/Remove programs menu. If you have a Type Cover, bring it close to your Surface, so that it clicks into place. It would be a lot easier if Surface Pro 3 Docking Station comes with 2 video outputs out of the box but that doesn’t mean you should look elsewhere for other options like those USB 3. So, just go through the whole article and read it attentively. Microsoft decided to stick with USB 3. 0 to the dock (Screen Closed & Display turned off) - Dual Displays Connected to Dock (Extended Desktop across both) - 2x External Hard Drives connected to Dock I will only be using the 2 video ports on the dock, none of the built in ports on the laptop. Surface Pro 3 not charging: Solution 1 – Restart your Surface. 0 (also known as USB 3. • Surface Pro 3 Docking Station has three USB 3. I've seen a lot of problem with the Thunderbolt USB-ports not working, but in my case everything works fine except that the wifi takes priority over the ethernet when I use the dock. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term. This dock was designed for Lenovo ThinkPad devices, but also works flawlessly with the Surface Pro. It wouldn't work on any port of the dock, or any usb hub 2. - Laptop connected via USB 3. A sofa that is perfect for your living room could be a terrible idea for your loved ones room. It didn't work. 5W of charging power, so compatible accessories attached to the dock will also receive power and not go dead while you have everything. HP Zbook Thunderbolt 3 Dock USB ports not working ‎08-16-2016 03:05 PM I'm glad I checked as I was going to try to update the BIOS on my Zbook Studio to 1. 0 ports (two in the front, two in the back), two Mini DisplayPort ports (for which I've purchased two MDP to HDMI. 0 ports, 1 x Audio out port Magnetic Surface Connect Cable. 5mm headphone jack and power supply connection. The USB-C dock provides 60W charging power, and five USB 3. I had no issues. 5mm audio jack, and Ethernet. Instant Office Click your Surface 3 into the dock and go from tablet to full desktop PC. With easy dual-monitor setup, the dock is ideal for wide-scale use in office workstations. I would like to use this tool with a Surface Pro 2 (Windows 8. We can use an adapter for our Surface Pro's and that works just fine but we need the Ethernet port to work. First thing I tried was to upgrade the dock firmware. Fix: Ethernet Not Working When Connected to Docking Station (DELL) If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. All were working fine. Sure enough, plugged it into the Surface Book and the capture device into the hub and it worked fine. Troubleshooting wise, I have followed the steps regarding deleting references to "DisplayLink" in the Add/Remove programs menu. The Type Cover dock of the Surface Pro 6. 0 Docking Station expands the capabilities of your Microsoft® Surface® or Surface Pro by adding Gigabit Ethernet access, a 4K-enabled HDMI monitor, and up to three USB peripherals, such as a printer, scanner and external hard drive. Targus Universal USB 3. In the past, I've had these monitors working with this dock and a Surface Pro. 0 Ports, SD/Micro SD Card Reader for The 3rd-Generation Surface Pro 2014 【Upgraded Version】. The docking station is providing power to the Surface but there is nothing when I plug anything into any of the USB ports. Find great deals on eBay for surface pro 3 dock and surface pro 3 docking station. MS support asked me to update firmwa. The U342-HGU3 USB 3. The Surface Dock is a valuable tool that lets Surface users quickly and easily add connectivity options to their PCs via a single Surface Connect port, including power, Ethernet, audio, USB 3. The surface reads Over Power Surge on USB port. I have a user using a D800 with a D/Port docking station. seems to not be connecting to my Surface. The USB-C dock lets you connect dual monitors with flexible options. Check out Microsoft PD9-00017 Surface Dock (Black) reviews, ratings, features, specifications and more at Amazon. Since I leave this dock in place at work, I do not have to. This universal dock is an all-in-one solution to the latest port-deficient laptops and tablets. Nice dock but USB power limitation. Occasionally, the system would not respond to the Keyboard/Mouse but a reboot or unplugging and plugging in the USB cable fixed it. The docking station is providing power to the Surface but there is nothing when I plug anything into any of the USB ports. USB External Drive Not Recognized On Surface: Run the Hardware and Devices Troubleshooter Note: for this step to work well, make sure your Surface is plugged in and connected to the internet. However, without support for these two protocols, the dock will not pass power through to your host laptop or support video output. Compatible with Thunderbolt 3 or Type C enabled devices such as branded laptop, notebook or tablet PC. I just got a Surface Pro 2 so these USB 3. I was able to use it for a week. Not necessarily an elegant solution, but it works. However, without support for these two protocols, the dock will not pass power through to your host laptop or support video output. Low and behold, most of my USB cables didn't work. It would happen mostly when under network load such as downloading. 0 ports (up to 5 Gbps), and HDMI port, with support for monitors capable of displaying up to 4K content (3840×2160), surge protection for your devices, and plug-and-play support for most devices. Hi, It's working fine for deployment if you use the Microsoft Ethernet Adapter, add the the proper driver to Winpe x64 and don't forget to turn off secure boot or you won't be able to boot pxe. 0 for data transfer to plenty of USB devices, like USB sticks, U Disk, card reader, keyboard, mouse and other USB devices. It works just like it should. IOGEAR's USB3. 0 port, only compatible with Surface Pro 6/ Pro 5/ Pro 4/ Pro 2017, Microsoft Surface 3 (Not compatible with Surface Pro 3). The IR light would light up and stay lit but I couldn't login. This new firmware fixes issues such as slow PXE performance downloading a boot. The docking station features more ports than the Surface 3 tablet itself, with two USB 3. For parts or not. Surface Pro 4 1TB Surface Pro 3 Docking Station Windows 10 Pro x64 USB Keyboard/Mouse Plugged into Docking Station. but I cant do without 2 external monitors. The Microsoft Surface Dock - Before You Buy - 3 Issues and how to solve them BEST USB-C Hub / Dongle - What to buy?? Ultimate Business and Professional's Guide to Working with the Surface. 0 port on the machine. Best answer: No, the USB-C 3. Browse our daily deals for even more savings! Free delivery and free returns on eBay Plus items!. x Leopard and lower. Surfacekit Surface Pro 3 USB Hub Docking Station with 1000M Ethernet Port, 4K HDMI, 2 x USB 3. I tested the new Microsoft Surface Dock with the Surface Pro 3, what a frustration! My 2¢ about the new Microsoft Surface dock frustration it would just not work reliable. 5MM Audio / USB2. 0 ports, a miniDisplayPort and a headphone jack. 0 Mini Docking Station silver at Best Buy. The Surface Pro 4/3 and Surface Book tablets may run into those display issues with the Surface Docking Station, such as cannot connect multiple displays, resolution is off, display not working and distorted video. 0 devices are SUPPOSED to work in USB 3. I have a user using a D800 with a D/Port docking station. If the dock is connected to the computer via a USB3. 0 Dual Display Docking Station is a simple, space-saving way to turn one USB port into six USB connections making your laptop the ultimate desktop workstation by giving you access to all of your USB peripherals, dual video ports and an Ethernet network connection. x Leopard and lower. What I found out is that the headset has its own USB 3 hub where the sensors and other stuffs are connected. Turns out, that may perpetuate the problem. The lights light up just fine but there is no connection. This consumes much of the laptop resources if played on an external monitor at 30Hz (3840×2160 pixels). The U342-HGU3 USB 3. 5-plug model is the more “used” Pc 3, and I suspect it’s the one who most of us have to receive if they are taking a uncover at procuring one. 0 ports work on the Dock using other devices. There is also a $200/£165 Docking Station for Surface Pro 3 with a Mini DisplayPort supporting resolutions up to 3,840x2,600 pixels, five USB ports -- three USB 3. There may come a time when your Windows 10-powered machine will just not recognise a USB device. IOGEAR's USB3. The ThinkPad USB 3. Does this suggest that the charger is working or that the Surface is charging? The unit will not turn on. The Surface Dock is a valuable tool that lets Surface users quickly and easily add connectivity options to their PCs via a single Surface Connect port, including power, Ethernet, audio, USB 3. With three USB 3. 0 to VGA and after installing the driver when I got it, works fine so far. USB External Drive Not Recognized On Surface: Run the Hardware and Devices Troubleshooter Note: for this step to work well, make sure your Surface is plugged in and connected to the internet. My current work PC is a Lenovo ThinkPad T530 running Windows 7. As an added bonus, the USB 3. Since the release, we have had a handful of reports from customers using our Thunderbolt 3 docking stations (such as the TBT3-UDV and TBT3-UD1-83) that after the update the dock's video outputs would continue to work,…. List of best docking station for surface pro 4 / surface pro 3. 5mm audio jack, and Ethernet. I have Thinkpad USB 3. 0 Universal Dual Display Docking Station Support HDMI & DVI / VGA with 6 USB Ports,Quick Charging, Dual Video, Gigabit Ethernet and Audio Jack ,Display Link Certified SuperSpeed Docking with fast shipping and top-rated customer service. Microsoft's Docking Station for Surface Pro 3 ($199. The Surface Dock also has two USB 3. The Microsoft Surface Dock - Before You Buy - 3 Issues and how to solve them BEST USB-C Hub / Dongle - What to buy?? Ultimate Business and Professional's Guide to Working with the Surface. Display port does without issue. If this is what's happening to you, here is a quick fix for you. The high-end dock has two HDMI ports (one for 4K video and one for 2K video), a DVI port, an Ethernet jack, a power port, three USB 3. To boot, the Surface Pro 6's single regular USB-A port, as well as the multiple USB ports on the Surface Dock, only support USB 3. Dell Inspiron 15" 7000 series (7579) - a USB Type C that's not. 0 dual sata hdd docking station. In this case, the Customer Care team will remove your account from auto-renewal to ensure you are not charged for an additional year and you can continue to use the subscription until the end of your subscription term. I would assume the dock ports should thus likewise work with USB 2 (or even older USB 1) devices. 0 ports, 1 x Audio out port Magnetic Surface Connect Cable. 0 ports — you have everything you need to attach an HD monitor, wired network connection, audio system, external mouse and keyboard, printer, and more. Occasionally, when I re-dock the PC, some or all of the USB 2. One of the monitors works when plugged into either of the mini displayport inputs, the other monitor does not work in either of them. Check out Microsoft PD9-00017 Surface Dock (Black) reviews, ratings, features, specifications and more at Amazon. This does not happen often but it does happen. He ended up buying a display link adapter (I cannot remember the brand) but when he came back to work, his Surface would not work with the docking station. How To: Run External Displays with your USB-C/Thunderbolt 3 MacBook Jan 31, 2018 With the introduction of USB-C/Thunderbolt 3 and the new MacBook Pro models in late 2016 came the promise of plugging in a single connection to power your entire desktop. Buy UGREEN USB C Hub 9-in-1 USB Type C to 4K HDMI Multiport Adapter Dock with VGA, Gigabit Ethernet, PD Charging, 3 USB 3. I figured I would give some people a heads up and possibly get some help from the community on this issue. Dell want me to return my (second) supplied TB15 now for refund. I have 2 displays, LAN and 2 USB dongles (mouse and keyboard, on the front) connected to the dock. 0 ports (two in the front, two in the back), two Mini DisplayPort ports (for which I've purchased two MDP to HDMI. You still get data transfer, display out, and charging, but not the extra speed associated with Thunderbolt 3. 0 ports on the rear of the device, two USB 3. Must use an external, powered USB hub plugged directly into the Surface USB port, doesn’t work through docking station.